Hi there, Since you titled your question "turnaround time" you must be asking how long does it take us to prepare legal documents. If you use the document preparation service on this site, we send your completed documents to you within one week. If you use one of our members, the turnaround times vary. If you ordered a book or forms and did not receive them, please contact us. Our paperback books come from www.lulu.com and are printed on demand, delivery times are posted on that site. The forms on our site are instant downloads, but sometimes a customer's pop up blockers prevent the link from appearing. Again, contact us directly if that is your issue. We're here to help.